Brief of consumer protection Act, 2019
Brief of consumer protection Act, 2019
The Consumer Protection Act, 2019 is a welfare legislation enacted to protect consumers from defective goods, deficient services, unfair trade practices and exploitation. The Act provides consumers with an inexpensive, speedy and effective mechanism for redressal of grievances and empowers Consumer Commissions to award compensation, direct removal of defects, replacement of goods, refund of consideration, and grant other appropriate reliefs.
In the present case, the sale of a newly constructed residential flat by a builder/developer constitutes the rendering of a “service” within the meaning of the Act. A builder is legally obliged to deliver a structurally safe and habitable property constructed with due care, proper workmanship and quality materials. Failure to do so, or the existence of latent structural defects soon after purchase, amounts to “Deficiency in Service” under Section 2(11) of the Act and may also amount to an “Unfair Trade Practice” under Section 2(47) if false representations regarding the quality or standard of construction were made.
